- Please reschedule appointments when there is any of the following, for you, or anyone you've been in contact with: Cold for flu symptoms, regardless of vaccination status, and negative tests. Current Isolation requirements, regardless of vaccination status, and negative tests. - Masks are no longer mandatory in the studio. Complimentary masks are available if you prefer. Both client and practitioner reserve the right to ask the other to wear a mask during treatment. - Where possible, fill out our intake forms and waivers online. - Maintain six feet between all others in the stairwell, giving those leaving the studio right of way. Physical distancing will be observed when not in treatment. - Please use our complimentary hand sanitizer when you enter the space. - Proper hand hygiene is practiced at all times for clients and practitioners. - All rooms are equipped with hand sanitizer. - Each room and any items used during treatment are fully disinfected after each appointment.

One of three ways! 1. Book online: https://rootedtreemassage.janeapp.com 2. Call: +1-867-334-8599 3. Email: rootedtreemassage@gmail.com For options 2 & 3, let us know the service you're looking for, preferred times, your name and number, and we'll find the perfect spot for you!

Rooted Tree offers paper-free Gift Certificates! These are purchased on your profile with us. Now available online: https://rootedtreemassage.janeapp.com/online_gift_cards/new Or you can contact us by phone or email: +1(867) 334-8599 | rootedtreemassage@gmail.com Please note that Gift Certificate are only applicable with those available in our booking software: https://rootedtreemassage.janeapp.com/

There are practitioners in the studio seven days a week. We are open by appointment only. While someone is likely inside, the door is often closed and locked as we're in private services. If you need to come by in person, please call (867) 334-8599 or email us rootedtreemassage@gmail.com. Once we've connected, we can set up a time to meet.

Your appointment time is reserved just for you. A cancellation less than 24 hours before hand, or a missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require a minimum of 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee. Due to the high volume of cancellations during COVID, we have instituted a minimum $21.00 late cancellation fee.* Practitioners reserve the right to charge up to 50% of the service for late cancellations. If no notice, or less than three hours notice is given, you may be subject to up to 100% of the missed appointment. *This was instituted not only because of the volume of cancellations, but because in the majority of instances, earlier notification had been possible.

While we endeavour to keep scents to a minimum, our esthetics businesses have some lightly scented products in use. Essential oils are used upon request during some treatments. We request that patrons consider non-scented alternatives to keep the space as comfortable for others at all times. If you are particularly sensitive, please reach out so we can provide details and prepare for your appointment.

With the possibility that other patrons may be effected by noises or smells, we must humbly request that prior arrangements be made for babies and young children while you enjoy your time with us. If arrangements fall through, please call ahead and let us know. This gives us the time to come up with the best course of action for the situation.

Not currently. Individual practitioners may sign up for direct billing services in the future. At the moment, all services will provide a receipt with your practitioner's registration number included, as well as all pertinent information from your treatment. Receipts for services eligible under your insurance can be submitted to your insurance provider for reimbursement.

Your massage is for you. That means that your massage professional is doing everything they can to ensure the best experience for you, and welcomes any requests for different pressures, more work in one area or another, extra blankets, less light, even a change in music. Feel free to make requests the first way that it comes to your head - it's better to say it rather than finding a way to be polite. You will not hurt our feelings. You can also change your requests. What made sense in your last treatment may not make sense for this one.

Registered practitioners are titled **Registered Massage Therapists**, or **RMTs**. We also may have on staff wonderful massage and bodywork as **Bodywork**, or **Student Massage Therapy**. These are not reimbursable, and in a separate category to avoid confusion. They will also clearly state in the title that a benefits receipt will not be provided. If you need a receipt for reimbursement, book your appointment with our Registered Massage Therapists under the category **Registered Massage Therapy: Accepting New Clients** in our online booking.

We require you to fill out a health history form. You also have the option to fill out the online form, before your appointment at your leisure. Your massage professional will ask general questions about what you'd like worked on and conditions that need to be addressed, and determine if massage is appropriate. Your professional may perform assessments and tests to learn more about how massage can be helpful. It is important to list any and all health concerns and allergies so the therapist can give you the best treatment possible without causing any harm.

No. Your comfort is of the utmost importance, so how much clothing you choose to remove (if any) is up to you. Massage Therapists and Bodyworkers are trained in the art of draping: when we are working, the only part of the body that is exposed is the part we are working on. The rest of you is covered in warm sheets and blankets, so you can feel secure and cozy the whole time.

The depth of the massage may affect whether or not you "hurt", but even Deep Tissue Massage should stay within a range you could describe as "feel-good pain". Pain that doesn't feel productive or satisfying can indicate an injured or sensitive area where the pressure of the massage should be adjusted. Pain can cause the body to tighten, and negate the positive progress of massage. The most effective massages, deep or not, work with the body's natural response, not against it.

Please let us know at the beginning of the treatment if you're hoping to keep talking to a minimum. We may require more information regarding health findings during the treatment, but otherwise we can hold a space of quiet for you. While there's no obligation to talk, if you'd like to, feel free, and if you are uncomfortable in any way, please let us know immediately. Whatever will help you relax and enjoy the experience!

This is something you and your massage therapist can decide together, based on your unique needs.