Frequently asked questions


Do I have to remove all my clothing for massage?

No. Your comfort is of the utmost importance, so how much clothing you choose to remove (if any) is up to you. Massage Therapists and Bodyworkers are trained in the art of draping: when we are working, the only part of the body that is exposed is the part we are working on. The rest of you is covered in warm sheets and blankets, so you can feel secure and cozy the whole time.
There are also some massage styles, notably Thai and Shiatsu, which require the client to be fully clothed in articles that allow for stretching and movement (sweatpants, or yoga gear).

Am I expected to talk during the massage?

Please let us know at the beginning of the treatment if you're hoping to keep talking to a minimum. We may require more information regarding health findings during the treatment, but otherwise we can hold a space of quiet for you. While there's no obligation to talk, if you'd like to, feel free, and if you are uncomfortable in any way, please let us know immediately. Whatever will help you relax and enjoy the experience!

How often should I receive massage?

This is something you and your massage therapist can decide together, based on your unique needs.

If I'm sick, should I still come to my appointment?

If you are under the weather, and in the most contagious stage (first 48-72 hours), please cancel your appointment with as much notice as possible. Thank you for your consideration!


Your massage is for you. That means that your massage professional is doing everything they can to ensure the best experience for you, and welcomes any requests for different pressures, more work in one area or another, extra blankets, less light, even a change in music.

Feel free to make requests the first way that it comes to your head - it's better to say it rather than finding a way to be polite. You will not hurt our feelings.
You can also change your requests. What made sense in your last treatment may not make sense for this one.

What should I expect on my first visit?

We require you to fill out a health history form. You also have the option to fill out the online form, before your appointment at your leisure. Your massage professional will ask general questions about what you'd like worked on and conditions that need to be addressed, and determine if massage is appropriate. Your professional may perform assessments and tests to learn more about how massage can be helpful.

It is important to list any and all health concerns and allergies so the therapist can give you the best treatment possible without causing any harm.

Should massage hurt?

The depth of the massage may affect whether or not you "hurt", but even Deep Tissue Massage should stay within a range you could describe as "feel-good pain". Pain that doesn't feel productive or satisfying can indicate an injured or sensitive area where the pressure of the massage should be adjusted. Pain can cause the body to tighten, and negate the positive progress of massage. The most effective massages, deep or not, work with the body's natural response, not against it.

Are you Registered?

Yes! All Massage Therapists at Rooted Tree are Registered. Our Acupuncturist also performs some massage services. These do not qualify for Massage Therapy benefits, though you might check if your insurance provider accepts acupuncture and Traditional Chinese Medicine. For clarity, these services are listed under "acupuncture", instead of massage.


What equipment should I bring to a class?

If you're attending a yoga class, you will need clothes you can move in and be comfortable. We encourage you to bring layers, so you can regulate your temperature as time goes on.

The studio is equipped with some mats, but if you have your own you are welcome to bring it!

I haven't done a yoga class before. Can I come to a class?

It's always good to check with your doctor before starting any new exercise regime. If you are in good health, absolutely! Let your guide know that you are new, and about anything you are nervous about. Yoga is not as intimidating as we are sometimes led to believe. It's about feeling good and creating a relationship with your body. If you are recovering from an injury, a private yoga session or two before you join a public class can help you make the most of the practice, gain confidence, and learn about different ways to keep yourself safe and happy during yoga!

Sometimes yoga poses/movements are uncomfortable for me. What should I do?

You are under no obligation to put yourself in uncomfortable or painful positions.

In fact, we believe that any movements you choose should feel good! Staying in your comfort zone is awesome, even if you feel like you're not "doing" anything. Your comfort zone will expand when you feel safe. When you listen and respond to its signals, you create a powerful and supportive connection with your body, and this is where healing happens!
If you are worried about something before-hand, during, or after class, check in with your guide. There are tons of options in yoga, and we might just have the perfect alternative for you. If you didn't feel comfortable telling your guide about something that wasn't working for you, you are always free to let us know later. We can identify some options, either in class, or as a studio, that suit your needs.

Yoga is a healing practice, and that means honouring your experience and supporting you.

I'm pregnant, can I still come to yoga?

We encourage you to contact us if you're starting a yoga practice while pregnant, with any questions and to double-check that your class of interest makes sense at this time.

If you are already attending a class, please let your teacher know if you are expecting.

Registered, Workshop, Intensive, Drop-In, What does it all mean?

An " Intensive" describes a series of classes that happen in short succession: most often each day for at least a week. This structure allows for specific topics to be explored in more detail. Due to the nature of this exploration, classes are not available for drop-in. A "Workshop" is a one-time class that covers a specific topic. It is often longer than a typical class, anywhere from 90 minutes to two days. A *Registered class* is offered over a series of weeks at regular intervals. It requires pre-payment for those classes the student knows they are able to attend (pro-rating is available if you know you will not be able to make a certain date).

This structure often includes the option to drop in at a slightly higher rate than that of registration: this is because those who committed to attending the entirety of the class ensure that the class takes place.

*Drop-in* at Rooted Tree is only available as an option in other class types. If you are not sure you can drop in to a class, feel free to drop us a line! We'll be happy to let you know.

Do I have to be flexible to do yoga?

Nope! Maybe a little mentally flexible, but physical flexibility isn't necessary. Can't touch your toes? Try bending your knees! We're not looking for end-points, or instagram poses anyway. We're looking to help you feel really good, optimize your movement, and heal.

I can't make it to all the sessions in a registered series. Do I have to pay full price?

Often, no! Registration for classes helps us gauge if there's enough interest for classes to go forward.

If you're committing to register for a series of classes, but know you'll miss a certain date, just let us know the date, and we'll prorate the class to ensure you're only paying for what you're able to commit to!

Some registered classes offer a progression that is less accessable if you miss a class. If this is the case, it will be clearly stated that proration is not an option.

Where can I sign up for Private Yoga Sessions?

You can click the "book now" button to book a session online.

You can also call, text (867) 334-8599, or email us rootedtreemassage@gmail.com to find the perfect spot.


Is there a cancellation policy?

For appointments made more than 24 hours in advance, we ask for at least 24 hours notice when cancelling, less you be subject to a 50% cancellation fee. For classes, conditions apply. Many classes at Rooted Tree require a certain number of people committed in order to go forward. If you know in advance that you will not be able to attend a certain day, you can let us know, and we can prorate the class for you. Sometimes, if you are signed up for a class you can no longer attend, you can to gift or sell your spot to someone else. Please contact us for more information. If no notice is given at all, you may be subject to up to 100% of the appointment.

Is your studio scent-free?

While we endeavour to keep scents to a minimum, essential oils are used upon request during some treatments and are present in the sprays used to clean our yoga matts. We request that yogis and massage-goers consider non-scented alternatives to keep the space as comfortable for others at all times. If you are particularly sensitive, you can let us know before hand and we can ensure that the space is as scent-free as possible, and students know to wait a moment before bringing out the matt-spray.

How do I purchase a Gift Certificate?

Rooted Tree offers paper-free Gift Certificates! These are purchased on your profile with us. We are able to best serve you if you contact us by phone or email: +1(867) 334-8599 | rootedtreemassage@gmail.com to complete your purchase!

Can I bring my baby to the studio?

With the possibility that other patrons may be effected by noises or smells, we must humbly request that prior arrangements be made for babies and young children while you enjoy your time with us.

If arrangements fall through, please call ahead and let us know. This gives us the time to come up with the best course of action for the situation.

When are you open?

There are practitioners in the studio seven days a week. We are open by appointment only.

While someone is likely inside, the door is often closed and locked as we're in private services and running group classes.

If you need to come by in person, please call (867) 334-8599 or email us rootedtreemassage@gmail.com. Once we've connected, we can set up a time to meet.

How can I book an appointment?

One of 4 ways! 1. Book online: https://rootedtreemassage.janeapp.com 2. Call: +1-867-334-8599 3. Text: +1-867-334-8599 4. Email: rootedtreemassage@gmail.com For options 2-4, let us know the service you're looking for, preferred times, your name and number, and we'll find the perfect spot for you!

Online Yoga

What program do you use for virtual classes?

We use Zoom. This program is free for you to use and allows for multi-person video calls. We encourage you to download the app before-hand to ensure you're able to use smoothly.

Do I have to have my camera on?

No! Many people choose, for one reason or another, to leave their camera off. However it's good practice to tell your teacher to know about any injuries or goals you have, so that they can give you appropriate cues whether or not they can see you.

What is a Pass?

The Passes give you complete access to all of our online yoga for a set of consecutive days.

Do I have to purchase the pass to sign up for virtual yoga?

No! The classes are all available for drop in.

How much does the pass cost & how do I purchase it?

We currently offer 3 passes (1, 2, and 4 week passes), which you can compare here
you can either send an e-transfer to rootedtreemassage@gmail.com, OR
Have us call you to take credit card over the phone.

At the end of 7 days, would I have to purchase another pass?

If you wanted to continue to have complete access to our schedule, you would want to sign up for the pass again. You can also purchase multiple week-long passes at a time for seemless use. Send us $40 and we'll sign you up for 2 weeks of classes, no problem! We send out a courtesy email when your passes expire, just in case you'd like to sign up for another. We also offer a pass that will automatically renew unless you cancel it, so you don't have to think about it at all!

How do I sign up for classes?

You can sign up for classes right on the website,
You can send us a list of the classes you'd like to attend via email @ rootedtreemassage@gmail.com, and we'll sign you up on our end.

When do you send the link for the class on Zoom?

Zoom links will be sent to you immediately after you're signed up for the class. The link will also be available on our website if you are signed in.

What if my internet connection is bad?

A poor internet connection can sometimes diminish the positive benefits of attending a live online yoga class.

If this is the case for you, let us know immediately and we can refund you.

Are you interested in my input?

Absolutely! Please contact us @ rootedtreemassage@gmail.com / (867) 334-8599 and let us know how we can serve you better.


Are you open?

Massage Therapy, Acupuncture, and 1-on-1 Yoga are up and running.

We are also offering online yoga!

What kind of guidelines are you following?

We are following the Yukon Government's guidelines for reopening. - We are contacting clients within 24 hrs of their appointments to evaluate for risk factors of COVID-19 and other sickness. - While the Yukon's guidelines include the use of PPE when clients have the following risk factors: - Any travel outside Yukon or Canada in the past 14 days - Named as a possible contact and currently under self-isolation - Any household members who are currently under self-isolation, and - Presence of any of the following symptoms: fever and/or chills, cough, difficulty breathing, Rooted Tree has opted to cancel appointments outright for the safety of our clients and our community if any risk factors are present. - If you would prefer, masks are available upon request. - We are also following the guidelines provided by our different Registration Bodies, where applicable. These differ from organization to organization. - Where possible, we request you fill out our Intake forms and waivers online. - Clients are now welcome inside the building (provided that they, or those they are in contact with have not travelled outside the territory or been sick in the past 14 days) before their appointments and arrive no earlier than five minutes before their appointment. A practitioner may conduct a second screening. - Please maintain 6 feet between all others in the stairwell, giving those leaving the studio right of way. Do not try to squeeze by anyone. This is for mental health as much as physical.

- Physical distancing will be observed when not in treatment. - You will be asked to wash your hands for 20 seconds once you've entered the space. There is also hand sanitizer available for you. - Proper hand hygeine is practiced before and after appointments and after handling used linens. - All rooms are equipped with hand sanitizer. - Each room is fully wiped clean with a bleach solution after each appointment. Any items used are wiped down between clients including pens, computers, and chairs. Door handles get tons of attention! - We are not accepting cash at this time. We can instead keep credit card on file, use a card-reader in person and where this is not possible, you may send an e-transfer in advance of your treatment. As its best for physical distancing, we appreciate having your card on file. - There is tape on the floor outlining proper distancing in key areas in the studio.

Are you requiring that clients be in the territory 2 weeks prior to their appointment?

Yes. The Chief Medical Officer expects cases of COVID-19 in Yukon due to the opening of our borders to BC. As such, Rooted Tree's team will continue to require those who have travelled outside the territory, and those who have been in contact with someone who has been outside the territory to wait two weeks before coming in for an appointment.

Are you planning on running in-person yoga classes any time soon?

We have not planned any public group classes for the studio as of yet. Due to COVID restrictions, planning classes, even private group classes, poses serious challenges. Rooted Tree isn't itself able to support these new changes. Our hope is that someone may come out of the woodworks who is willing to manage yoga teachers, classes, and schedules, at Rooted Tree, and maybe beyond! But otherwise, we are operating on a one-on-one bases at the moment.



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407 Black Street, Whitehorse, Yukon, Canada Y1A 2N2

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