Frequently asked questions
Do I have to remove all my clothing for massage?
No. Your comfort is of the utmost importance, so how much clothing you choose to remove (if any) is up to you.
Am I expected to talk during the massage?
Please let us know at the beginning of the treatment if you're hoping to keep talking to a minimum. We may require more information regarding health findings during the treatment, but otherwise we can hold a space of quiet for you.
How often should I receive massage?
This is something you and your massage therapist can decide together, based on your unique needs.
If I'm sick, should I still come to my appointment?
If you are under the weather, and in the most contagious stage (first 48-72 hours), please cancel your appointment with as much notice as possible. Thank you for your consideration!
Your massage is for you. That means that your massage professional is doing everything they can to ensure the best experience for you, and welcomes any requests for different pressures, more work in one area or another, extra blankets, less light, even a change in music.
Feel free to make requests the first way that it comes to your head - it's better to say it rather than finding a way to be polite. You will not hurt our feelings.
What should I expect on my first visit?
We require you to fill out a health history form. You also have the option to fill out the online form, before your appointment at your leisure.
It is important to list any and all health concerns and allergies so the therapist can give you the best treatment possible without causing any harm.
Should massage hurt?
The depth of the massage may affect whether or not you "hurt", but even Deep Tissue Massage should stay within a range you could describe as "feel-good pain".
Are you Registered?
Yes! All Massage Therapists at Rooted Tree are Registered.
What equipment should I bring to a class?
If you're attending a yoga class, you will need clothes you can move in and be comfortable. We encourage you to bring layers, so you can regulate your temperature as time goes on.
The studio is equipped with some mats, but if you have your own you are welcome to bring it!
I haven't done a yoga class before. Can I come to a class?
It's always good to check with your doctor before starting any new exercise regime.
Sometimes yoga poses/movements are uncomfortable for me. What should I do?
You are under no obligation to put yourself in uncomfortable or painful positions.
In fact, we believe that any movements you choose should feel good! Staying in your comfort zone is awesome, even if you feel like you're not "doing" anything. Your comfort zone will expand when you feel safe. When you listen and respond to its signals, you create a powerful and supportive connection with your body, and this is where healing happens!
Yoga is a healing practice, and that means honouring your experience and supporting you.
I'm pregnant, can I still come to yoga?
We encourage you to contact us if you're starting a yoga practice while pregnant, with any questions and to double-check that your class of interest makes sense at this time.
If you are already attending a class, please let your teacher know if you are expecting.
Registered, Workshop, Intensive, Drop-In, What does it all mean?
This structure often includes the option to drop in at a slightly higher rate than that of registration: this is because those who committed to attending the entirety of the class ensure that the class takes place.
*Drop-in* at Rooted Tree is only available as an option in other class types. If you are not sure you can drop in to a class, feel free to drop us a line! We'll be happy to let you know.
Do I have to be flexible to do yoga?
Nope! Maybe a little mentally flexible, but physical flexibility isn't necessary. Can't touch your toes? Try bending your knees! We're not looking for end-points, or instagram poses anyway. We're looking to help you feel really good, optimize your movement, and heal.
I can't make it to all the sessions in a registered series. Do I have to pay full price?
Often, no! Registration for classes helps us gauge if there's enough interest for classes to go forward.
If you're committing to register for a series of classes, but know you'll miss a certain date, just let us know the date, and we'll prorate the class to ensure you're only paying for what you're able to commit to!
Some registered classes offer a progression that is less accessable if you miss a class. If this is the case, it will be clearly stated that proration is not an option.
Where can I sign up for Private Yoga Sessions?
You can click the "book now" button to book a session online.
You can also call, text (867) 334-8599, or email us email@example.com to find the perfect spot.
Is there a cancellation policy?
For appointments made more than 24 hours in advance, we ask for at least 24 hours notice when cancelling, less you be subject to a 50% cancellation fee.
Is your studio scent-free?
While we endeavour to keep scents to a minimum, essential oils are used upon request during some treatments and are present in the sprays used to clean our yoga matts.
How do I purchase a Gift Certificate?
Rooted Tree offers paper-free Gift Certificates! These are purchased on your profile with us.
Can I bring my baby to the studio?
With the possibility that other patrons may be effected by noises or smells, we must humbly request that prior arrangements be made for babies and young children while you enjoy your time with us.
If arrangements fall through, please call ahead and let us know. This gives us the time to come up with the best course of action for the situation.
When are you open?
There are practitioners in the studio seven days a week.
While someone is likely inside, the door is often closed and locked as we're in private services and running group classes.
If you need to come by in person, please call (867) 334-8599 or email us firstname.lastname@example.org. Once we've connected, we can set up a time to meet.
How can I book an appointment?
One of 4 ways!
What does acupuncture treat?
Acupuncture is of great benefit to anyone who wants to get back on track with health and wellness. Preventative treatments can help you feel radiant and grounded, while supporting improved mental clarity, focus and resilience. Therapeutically, acupuncture can be helpful for any health concern that is inhibiting your ability to live your life to the fullest, especially those with an emotional component or issues that haven't responded well to conventional medicine.
How does acupuncture work?
In many different and complex ways. By classical definition, acupuncture works by activating the body’s qi or life force within energetic channels called meridians to create a state of balance between yin and yang (opposite forces that make up existence) in order to sustain health and well-being. It is based on a simple principle that any system that is in harmony tends towards health, vitality, and longevity. A system that is in disharmony tends towards illness, disease, and collapse. These notions provide the guidelines for the practitioner to choose specific acupuncture points to best facilitate harmony between yin and yang in any set of circumstances and create an abundance of qi to promote optimum health.
How many treatments will I need?
Depends. The frequency and number of treatments required will differ from person to person. Some people notice immediate relief of their symptoms, while some conditions may take a series of 3-10 weekly acupuncture sessions to have significant, lasting results. An individualized treatment plan that includes the expected number of treatments will be discussed during your initial visit, and while the response to acupuncture can vary greatly, the goal is to get to a place where symptoms dissipate, energy is revived, and a sense of overall wellbeing is achieved. As your health concerns become less noticeable we will scale back the frequency of sessions to fit your needs.
Is acupuncture safe?
Yes, at all times, safety is our highest priority and there are very few possible side effects from acupuncture when practiced by a fully qualified practitioner. Acupuncturists are highly trained and are held to rigorous standards in formal education and clinical training. Practicing acupuncture requires a provincial license, and all treatments are carried out in accordance to professional requirements. Although minor physical side effects can sometimes occur, including dizziness, slight bleeding or bruising around the needle site, they are mild and self-correcting. Acupuncture needles are made of sterilized surgical steel, are single-use, and are disposed of in a medical waste container immediately after use. The risk of needle contamination and subsequent infection is essentially nonexistent.
Is acupuncture safe during pregnancy?
Yes, acupuncture is extremely safe during pregnancy. In fact, it has been proven to be extremely beneficial and effective in supporting a calm and peaceful pregnancy. In the first trimester, it helps to maintain a pregnancy, nourish the body, and alleviate symptoms of fatigue, nausea, and heartburn. Later, aches, pains, and swellings can be mitigated and healthy fetal development encouraged. During the third trimester, acupuncture is a wonderful way to help prepare the body for labour and build energy reserves to support post-partum recovery. Many women find that regular acupuncture during pregnancy is reassuring and comforting, calming the way symptoms feel and supporting their ability to adapt to the wonderful change.
Does acupuncture hurt?
No, it shouldn’t. Acupuncture is a minimally invasive form of therapy, producing very little to no discomfort. Most people experience some kind of sensation, depending on technique used, the location of the needle, and individual levels of sensitivity, but rarely experience the sensation as painful. When the needle is inserted, a dull ache or slight pinch is sometimes experienced, indicating that the point has been activated. While these sensations can sometimes be intense, they will generally dissipate within seconds. Most people find the sensations fascinating rather than concerning. As the treatment takes effect, patients typically experience a light, “floating,” dreamy sensation as endorphins (feel-good hormones) are released into the bloodstream. As the treatment progresses, you can expect to feel comfortable and relaxed. In fact, you may become so relaxed that you fall asleep during treatment, if that helps give a perspective on the experience.
What should I expect on my first acupuncture visit?
How will I feel after acupuncture?
Blissed out. Patients walk out feeling relaxed and recharged and often later notice subtle changes in areas that may not have been the reason for coming. These side effects, i.e. relaxation, reduced stress levels, better digestion and energy, occur routinely for most people. This relaxed feeling may last for the rest of the day or week and may lead to deep, refreshing sleep. On rare occasion, patients can experience fatigue or light headedness after acupuncture. This is often due to pre-existing dehydration as the body works to assimilate the effects of treatment. These effects are short-lived and will pass within an hour. Yet if this happens, it is important to let your practitioner know so that we can modify future treatments to be more gentle and appropriate for your constitution.
How long will my cupping marks last?
Depends. The marks left from cupping or guā shā can last anywhere from a few days to up to 2 weeks, depending on the level of blood, qi, and lactic acid blockage in the body. The darker marks indicate a more significant blockage and, with repeated treatment, it is expected that the colour of the marks will lighten as the stagnation resolves. It is important to mention that a cupping or guā shā mark is not a bruise. A bruise is after all a form of blood stasis and the purpose of the treatment is to disperse blood. When we have a bruise, the area is tender to touch due to trauma. After cupping there is no such accompanying tenderness and the markings produced by these therapies are a positive and beneficial part of the healing process.
Is acupuncture covered by my extended health benefits plan?
Likely yes. Most insurance plans offer coverage for acupuncture treatment. You can contact your insurance provider directly to inquire if acupuncture is covered by your plan, and if there are any limits to the number of treatments covered. For some plans, we can directly bill insurance on your behalf so you would only be responsible for any co-payment at the time of treatment. To inquire about direct billing, please bring your insurance information with you at your initial visit.
Will you work with my doctor?
Yes, acupuncture can help those who have not been successfully treated using conventional medicine alone. With your consent, we will share information regarding your care with your doctor or other health professionals.
What program do you use for virtual classes?
Do I have to have my camera on?
What is a Pass?
Do I have to purchase the pass to sign up for virtual yoga?
How much does the pass cost & how do I purchase it?
Have us call you to take credit card over the phone.
At the end of 7 days, would I have to purchase another pass?
How do I sign up for classes?
You can send us a list of the classes you'd like to attend via email @ email@example.com, and we'll sign you up on our end.
When do you send the link for the class on Zoom?
What if my internet connection is bad?
If this is the case for you, let us know immediately and we can refund you.
Are you interested in my input?
Are you open?
Massage Therapy, Acupuncture, and 1-on-1 Yoga are up and running.
We are also offering online yoga!
What kind of guidelines are you following?
We are following the Yukon Government's guidelines for reopening.
- Physical distancing will be observed when not in treatment.
Are you requiring that clients be in the territory 2 weeks prior to their appointment?
Yes. The Chief Medical Officer expects cases of COVID-19 in Yukon due to the opening of our borders to BC.
Are you planning on running in-person yoga classes any time soon?
We have not planned any public group classes for the studio as of yet. Due to COVID restrictions, planning classes, even private group classes, poses serious challenges.