Frequently asked questions
Do I have to remove all my clothing for massage?
No. Your comfort is of the utmost importance, so how much clothing you choose to remove (if any) is up to you.
Am I expected to talk during the massage?
Please let us know at the beginning of the treatment if you're hoping to keep talking to a minimum. We may require more information regarding health findings during the treatment, but otherwise we can hold a space of quiet for you.
How often should I receive massage?
This is something you and your massage therapist can decide together, based on your unique needs.
If I'm sick, should I still come to my appointment?
If you are under the weather, and in the most contagious stage (first 48-72 hours), please cancel your appointment with as much notice as possible. Thank you for your consideration!
Your massage is for you. That means that your massage professional is doing everything they can to ensure the best experience for you, and welcomes any requests for different pressures, more work in one area or another, extra blankets, less light, even a change in music.
Feel free to make requests the first way that it comes to your head - it's better to say it rather than finding a way to be polite. You will not hurt our feelings.
What should I expect on my first visit?
We require you to fill out a health history form. You also have the option to fill out the online form, before your appointment at your leisure.
It is important to list any and all health concerns and allergies so the therapist can give you the best treatment possible without causing any harm.
Should massage hurt?
The depth of the massage may affect whether or not you "hurt", but even Deep Tissue Massage should stay within a range you could describe as "feel-good pain".
Are you Registered?
Clancy McInnis, RMT, Meredith Pritchard, RMT, and Sheila MacLean, RMT are our resident **Registered Massage Therapists**.
Meighan Klipperstein also provides wonderful massage and bodywork as a **Bodywork Therapist**. These treatments are called **Bodywork Therapy**, and are in a separate category to avoid confusion.
If you need a receipt for reimbursement, book your appointment with our Registered Massage Therapists under the category **Massage Therapy** in our online booking.
What equipment should I bring to a class?
If you're attending a yoga class, you will need clothes you can move in and be comfortable. We encourage you to bring layers, so you can regulate your temperature as time goes on.
The studio is equipped with some mats, but if you have your own you are welcome to bring it!
I haven't done a yoga class before. Can I come to a class?
It's always good to check with your doctor before starting any new exercise regime.
Sometimes yoga poses/movements are uncomfortable for me. What should I do?
You are under no obligation to put yourself in uncomfortable or painful positions.
In fact, we believe that any movements you choose should feel good! Staying in your comfort zone is awesome, even if you feel like you're not "doing" anything. Your comfort zone will expand when you feel safe. When you listen and respond to its signals, you create a powerful and supportive connection with your body, and this is where healing happens!
Yoga is a healing practice, and that means honouring your experience and supporting you.
I'm pregnant, can I still come to yoga?
We encourage you to contact us if you're starting a yoga practice while pregnant, with any questions and to double-check that your class of interest makes sense at this time.
If you are already attending a class, please let your teacher know if you are expecting.
Registered, Workshop, Intensive, Drop-In, What does it all mean?
This structure often includes the option to drop in at a slightly higher rate than that of registration: this is because those who committed to attending the entirety of the class ensure that the class takes place.
*Drop-in* at Rooted Tree is only available as an option in other class types. If you are not sure you can drop in to a class, feel free to drop us a line! We'll be happy to let you know.
Do I have to be flexible to do yoga?
Nope! Maybe a little mentally flexible, but physical flexibility isn't necessary. Can't touch your toes? Try bending your knees! We're not looking for end-points, or instagram poses anyway. We're looking to help you feel really good, optimize your movement, and heal.
I can't make it to all the sessions in a registered series. Do I have to pay full price?
Often, no! Registration for classes helps us gauge if there's enough interest for classes to go forward.
If you're committing to register for a series of classes, but know you'll miss a certain date, just let us know the date, and we'll prorate the class to ensure you're only paying for what you're able to commit to!
Some registered classes offer a progression that is less accessable if you miss a class. If this is the case, it will be clearly stated that proration is not an option.
Where can I sign up for Private Yoga Sessions?
You can click the "book now" button to book a session online.
You can also call, text (867) 334-8599, or email us firstname.lastname@example.org to find the perfect spot.
Is there a cancellation policy?
For appointments made more than 24 hours in advance, we ask for at least 24 hours notice when cancelling, less you be subject to a 50% cancellation fee.
Is your studio scent-free?
While we endeavour to keep scents to a minimum, essential oils are used upon request during some treatments and are present in the sprays used to clean our yoga matts.
How do I purchase a Gift Certificate?
Rooted Tree offers paper-free Gift Certificates! These are purchased on your profile with us.
Can I bring my baby to the studio?
With the possibility that other patrons may be effected by noises or smells, we must humbly request that prior arrangements be made for babies and young children while you enjoy your time with us.
If arrangements fall through, please call ahead and let us know. This gives us the time to come up with the best course of action for the situation.
When are you open?
There are practitioners in the studio seven days a week.
While someone is likely inside, the door is often closed and locked as we're in private services and running group classes.
If you need to come by in person, please call (867) 334-8599 or email us email@example.com. Once we've connected, we can set up a time to meet.
How can I book an appointment?
One of 4 ways!
What program do you use for virtual classes?
Do I have to have my camera on?
What is a Pass?
Do I have to purchase the pass to sign up for virtual yoga?
How much does the pass cost & how do I purchase it?
Have us call you to take credit card over the phone.
How do I sign up for classes?
You can send us a list of the classes you'd like to attend via email @ firstname.lastname@example.org, and we'll sign you up on our end.
When do you send the link for the class on Zoom?
What if my internet connection is bad?
If this is the case for you, let us know immediately and we can refund you.
Are you interested in my input?
What kind of guidelines are you following?
A previous notice incorrectly stated that we would be required to ask for vaccine passports. We have since learnt that this is not the case, and will not be checking vaccine passports.
- Physical distancing will be observed when not in treatment.